Complaints & Takedown

Last updated: 19 July 2026

We want to hear from you if something is wrong. This page tells you how to make a complaint, report content, or ask us to take something down.

How to reach us

Email us at admin@silverfootfalls.com. Please give us as much detail as you can so we can look into it quickly. Email reaches us fastest, but you can write to us instead:

What you can report

• content you believe is illegal;
• content that infringes your copyright or other rights;
• content that appears to reproduce a real person’s likeness or voice;
• a concern that someone under 18 has accessed adult content on the Site;
• a problem with your membership, your account, or our age check; or
• a privacy concern (see also our Privacy Policy).

What to include

• a link to, or clear description of, the content or issue;
• what the problem is and why;
• if you’re reporting an infringement of your rights, enough detail to identify the right and confirm you hold it (or act for the person who does); and
• how we can contact you.

What happens next, and how long it takes

We are a small publisher, so these are the times we can actually keep rather than the times that sound best:

• Acknowledgement within 2 working days. A person reads every report; there is no automated triage.
• An outcome within 14 days for an ordinary report. If it will take longer than that, we will tell you before the 14 days are up and say why.
• Urgent reports are handled the same or the next working day. That means anything involving a person under 18, content that may be illegal, or a real person’s likeness or voice. Where the report holds up, we take the content down first and finish looking into it afterwards.

Where a report is well-founded we may remove or restrict the content, suspend an account, or take other appropriate action, and we will tell you the outcome either way. If we need more information, we will ask.

If you’re not satisfied

If we can’t resolve your complaint and it concerns your personal data, you also have the right to complain to the relevant data protection supervisory authority.

Reporting to the authorities

You can always report seriously harmful or illegal material to the police. Suspected child sexual abuse material can be reported to the Internet Watch Foundation (iwf.org.uk). We will co-operate with lawful requests from the authorities.